🚚 Shipping Policy

Thank you for shopping with Velmuraa. We are committed to providing quality Home & Kitchen products and making sure your orders are processed and delivered as smoothly as possible.

Please review the shipping information below before placing your order.

📦 Order Processing Time

All orders are processed within 1–3 business days, Monday through Friday, excluding weekends and U.S. public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information.

Orders placed during weekends or holidays will begin processing on the next business day.

🚚 Shipping & Delivery

Velmuraa currently ships to customers within the United States.

Standard Shipping

Estimated Delivery: 7–12 business days

Shipping Cost: Free

Express Shipping

Estimated Delivery: 5–10 business days

Shipping Cost: $9.99

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, carrier availability, weather, holidays, and other circumstances beyond our control.

📦 Shipping Carriers

Depending on your location, product, and carrier availability, orders may be shipped through trusted logistics and delivery partners such as:

USPS

UPS

FedEx

DHL

UniUni

CJPacket

Other reliable shipping carriers

The carrier used for your order may vary.

📍 Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

You can use the tracking number to monitor your package through the applicable carrier's tracking system.

If tracking information does not appear immediately, please allow 2–5 business days for the carrier's system to update.

⚠️ Shipping Delays

Although we work with reliable shipping partners, unexpected delays can sometimes occur.

Possible causes include:

Severe weather

Carrier delays or service disruptions

High order volumes

U.S. holidays

Incorrect or incomplete shipping information

Remote or rural delivery locations

Other unforeseen logistical circumstances

If your order experiences a significant delay, please contact our support team and we will do our best to assist you.

🏠 Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Velmuraa is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible. We will do our best to update the information before the order is shipped.

📦 Lost, Missing, or Damaged Packages

If your package appears to be lost, missing, or arrives damaged, please contact us as soon as possible.

For damaged items, please provide:

Your order number

A description of the issue

Clear photos of the damaged product and packaging

We may work with the shipping carrier to investigate the issue and, where applicable, provide a replacement or refund in accordance with our policies.

If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location. You may also contact the carrier directly for additional delivery information.

🌎 International Shipping

At this time, Velmuraa ships within the United States only.

We may expand our shipping destinations in the future.

📞 Contact Us

If you have questions about your order or shipping, our customer support team is happy to help.

Velmuraa Customer Support

📧 Email: support@velmuraa.com

📞 Phone: +1 (919)892-3607 

We appreciate your trust in Velmuraa and look forward to bringing carefully selected Home & Kitchen products to your home.

Thank you for shopping with Velmuraa!